Overview

In today’s fast-paced healthcare environment; operational excellence is not optional, it’s essential. FLOW is a dynamic, hands-on training experience that empowers community health center leaders to drive meaningful change. Through expert-led sessions, real-world case studies, and peer collaboration, you’ll gain the tools to optimize workflows, enhance team performance, and lead with clarity and confidence.

For the greatest impact, register leaders individually so each gains tailored insights that strengthen the whole team.

This training will focus on the following shared C-Suite Core Competencies:

– Operations (Level 3)
– Personnel Management (Level 3)
– Leadership (Level 3)

These competencies align with NACHC’s Value Transformation Framework (VTF), with detailed descriptions of knowledge and skill levels. NACHC resources are mapped to competencies in the TTA Catalog.

This training will provide Continuing Education Units (CEUs), and American College of Healthcare Executives (ACHE) credits.

Learning Objectives

By the end of this workshop, you will be able to:

• Define the role of workflow optimization in community health
• Apply quality improvement and change management tools
• Foster psychological safety and high-performing teams
• Use data and visual tools to build sustainable systems
• Create actionable plans aligned with the quintuple aim

Speakers

• Ann Romer, MS, Director of Practice Transformation
• Brittany Phelps, DPT, PMP, CPHQ, Healthcare Improvement Advisor
• Katie Ebinger, MSW, MPH, Senior Practice Coach
• Molly Volk-Britton, MHS, PCMH, CCE, Practice Coach
• Nikhita (Nikki) Cutbirth, MHA, LSSBB, Improvement Advisor, Quality & Process Improvement
• Oyinkansola "Bukky" Ogunrinde, MHSA, Strategic Transformation Consultant
• Wei-Lin Huang, MAS-PHM, MSW, LICSW, Practice Coach

Ready to Transform Your Workflow?

Register by September 12, 2025 to secure your spot in this high-impact training.

Questions? Contact us at: EventLogistics@nachc.com