Overview

This HR Operations Office Hour is an expert led session for health center HR and Operations leaders to explore how the HR “operating system” (staffing models, policies, data, and manager practices) shapes reliable day-to-day operations. This session blends concise expert insights with guided discussion, live pulse checks, and peer exchange to surface pain points and highlight what is working across organizations. Final topic emphasis will be selected in collaboration with faculty, and may include recruiting and selection, onboarding, role design and competencies, Human Resources Information System (HRIS) and workforce analytics, manager enablement, and retention and engagement.

Who Should Attend

• HR Directors/Managers
• COOs/Operations leaders
• Practice administrators

Format

60 minutes with an expert facilitator, SME insights, peer exchange and Open Q&A

Learning Objectives

By the end of this office-hour, the participants will be able to:

• Understand how HR operating models, policies, and data shape access, productivity, and employee experience in CHC’s.
• Recognize common HR operational bottlenecks across the recruitment/ hiring cycle (recruiting, onboarding, development, retention)
• Interpret foundational HR metrics (time-to-fill, 90-day retention, onboarding cycle time, vacancy rate, manager span, etc.)
• Examine role clarity and competency frameworks in promoting consistent performance
• Discuss manager practices (coaching, feedback, communication) and their relationship to team culture and outcomes
• Consider change management principles for policy and process updates that reduce ambiguity and risk.

Faculty

Tina Adamson, Chief Human Resources Officer, The Primary Health Network

Sherrie Williams, MS, SHRM-SCP, CMMC, Vice President, People & Culture, NACHC

If you have any questions, please reach out to eventlogistics@nachc.com.

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This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.